CUSTA

Travertine, a natural stone full of character, comes in several finishes, each with its own style:

• Natural: Retains the original raw appearance, with its visible holes and roughness. Ideal for an authentic, rustic or outdoor look. Its charm lies in its natural imperfections.

• Matte: The matte finish provides a smooth, shine-free surface while filling in holes for a more uniform, easy-to-maintain finish. It's the perfect balance between natural and modern.

• Polished: With a smooth, glossy surface, polished travertine highlights the stone's colors and veining. Holes are filled for a luxurious, elegant look, often used in high-end interiors.

Maintenance and protection of natural stone tables

Daily cleaning: Wipe the surface with a soft, clean cloth. For a more thorough cleaning, use a pH-neutral product and avoid acidic or abrasive substances.

Stain removal: Clean immediately with soapy water and a soft cloth. For stubborn stains, opt for a specific stain remover suitable for stone.

Protection: Use coasters and placemats to reduce the risk of scratches and stains caused by humidity or heat.

At Halens Design, we do not keep any stock (except for certain products). Each piece is custom-made, which gives it a unique and authentic character. Once your order is validated, manufacturing begins in our workshops. Production time is generally 7 to 14 days , depending on the availability of materials and our production schedule.

You can track the progress of your order directly on our website. In the event of any changes or delays, we will keep you informed promptly.

Our artisans pour all their expertise into each creation, ensuring a meticulous finish and a design faithful to the Halens spirit. Thanks to this artisanal work, each product may have slight variations, making it all the more unique.

At Halens Design, we are committed to providing an optimal shopping experience to our customers. As our products are custom-designed with a high level of personalization, we have implemented a clear and strict returns and refunds policy to ensure a fair and transparent process.

Verification and Return Conditions

1. Product check upon receipt

• Upon delivery, the customer must immediately check the product in the presence of our craftsmen and the carrier to ensure that it complies with their order.
• If a defect or non-conformity is found on site , the customer must report it immediately. In this case, the product may be returned immediately.
• Once delivery is accepted, no returns or refunds will be possible.

2. Custom and personalized products

• No returns or refunds will be accepted for personalized or custom-made products, except in the event of an error on our part (manufacturing defect or non-conformity noted upon receipt in the presence of our craftsmen and the carrier).
• As these products are made specifically for each customer, they cannot be resold.

3. Cancellation of order

• Customers have 24 hours after ordering to request a cancellation.
• After this deadline, no cancellations will be accepted , as production will already have started.

Refund conditions

1. Products not conforming to the order

• If a product has a manufacturing defect or an order error , Halens Design will take care of its replacement or refund.
• The return of the product must be done immediately upon delivery and be reported in the presence of our craftsmen and the carrier.

2. Products damaged by the customer

• No refund or return will be accepted for a product damaged after receipt due to mishandling, negligence or accident by the customer.

3. Reimbursement method

• If a refund is validated, it will be made via the initial payment method within a reasonable time frame.

Customer Service

Our team is available Monday to Sunday, 9am to 6pm for any questions or assistance. Contact us at contact@halensdesign.com .